This policy outlines the terms under which you may cancel your ClearSlate SA subscription and request a refund. By subscribing to our platform, you agree to these terms.
ClearSlate SA is operated by Claw Automations (Pty) Ltd, a South African company. All prices are in South African Rand (ZAR) unless otherwise stated.
2. Getting Started & First Billing
When you sign up for ClearSlate, your first billing cycle begins immediately. Here's how it works:
You are billed from the moment your account is created
You may cancel at any time before your next billing date — at no cost for the current cycle only
If you cancel within your first billing period, you will not be charged again
We send a reminder email 3 days before each billing cycle renewal
💡 Important: If you do not cancel before the billing cycle renewal, your subscription will continue. You will be charged the applicable subscription fee for the next period.
3. Setup Fees (One-Time)
The following one-time setup fees are non-refundable:
Starter Plan: R5,000 setup fee — non-refundable once onboarding has commenced
PRO Plan: R7,500 setup fee — non-refundable once onboarding has commenced
If you cancel within 7 days of signing up and before onboarding/training has started, we may refund the setup fee at our discretion. Once your account has been provisioned, data imported, or training delivered, the setup fee is earned and non-refundable.
4. Monthly Subscription Cancellation
You may cancel your monthly subscription at any time:
Cancellation takes effect at the end of your current billing period
You will retain access to the platform until the end of the paid period
No pro-rata refunds for partial months
If you cancel on day 5 of a billing cycle, you still have access for the remaining days, but no refund is issued for unused time
5. Yearly Subscription Cancellation
Yearly subscriptions (paying annually for 2 months free):
You may cancel at any time
If you cancel within the first 30 days of the yearly term, you will receive a pro-rata refund for the remaining months, minus the setup fee and a R3,500 administration fee
If you cancel after 30 days, no refund is issued for the remaining months — you retain access until the end of your paid year
The "2 months free" promotion is calculated across the full year; early cancellation forfeits the promotional discount
Include your full name, practice name, and registered email address
We will confirm receipt within 24 hours
Cancellation takes effect at the end of your current billing period
You may also cancel from within your account dashboard under Settings → Subscription → Cancel.
7. Refund Processing
If a refund is due (under the terms above):
Refunds are processed within 7–14 business days
Refunds are issued to the original payment method
Refunds are issued via PayFast to the original payment method
We will confirm the refund via email once processed
8. Data After Cancellation
Following cancellation:
You will have 30 days to export your data (cases, documents, client records)
After 30 days, your account and data may be permanently deleted
Data retention obligations under POPIA and NCR regulations still apply to records you exported
We can provide a data export in CSV/PDF format upon request within the 30-day window
9. Service Terminations by Us
We reserve the right to terminate or suspend your subscription immediately if:
You breach the Terms & Conditions
You use the platform for unlawful purposes
Your payment fails and remains unpaid for 14 days
In the case of termination for cause, no refund will be issued for the remaining billing period.
10. Dispute Resolution
If you believe a refund is due outside these terms, please contact us at contact@clawautomations.org. We will review your case within 5 business days. If we cannot reach agreement, the dispute resolution process outlined in our Terms & Conditions will apply.
11. Questions?
If you have any questions about this policy, please reach out to us: