ClearSlate SA is a prescribed debt automation platform operated by Claw Automations (Pty) Ltd, a South African company. We provide software tools for registered debt counsellors to automate prescribed debt identification and removal.
To operate and maintain the ClearSlate SA platform
To process prescribed debt analysis using our AI agents
To communicate with you about your account, billing, and support
To comply with South African legal and regulatory obligations (NCA, POPIA)
To improve our software and user experience
4. Legal Basis (POPIA Compliance)
We process your personal information in accordance with the Protection of Personal Information Act (POPIA) — Act 4 of 2013. Our lawful bases include:
Consent: You have given clear consent for us to process your data
Contract: Processing is necessary for the performance of our service agreement
Legal Obligation: Processing is required to comply with NCR and POPIA requirements
Legitimate Interest: Processing necessary for our legitimate business operations (fraud prevention, network security)
5. Information Security
We implement appropriate technical and organisational measures to protect your personal information, including:
SSL/TLS encryption for all data in transit
Encrypted storage of sensitive data at rest
Access controls — only authorised personnel can access client data
Regular security audits and updates
Data minimisation — we only keep what's strictly necessary
6. Data Retention
We retain your personal information only for as long as necessary:
Account data: Duration of your subscription plus 12 months after cancellation
Client case data: 6 years after case closure (as required by NCA and prescription law retention periods)
Payment records: 5 years (SARS compliance)
You may request deletion of your data at any time, subject to legal retention requirements.
7. Sharing Your Information
We do not sell your personal information. We may share data only with:
Credit bureaus (TransUnion, Experian, Compuscan, XDS) — as necessary for dispute submissions
Payment processors (PayFast/Yoco/Peach Payments) — for billing only
Legal/regulatory bodies — when required by South African law or NCR regulations
8. Your Rights Under POPIA
As a data subject, you have the right to:
Access — request a copy of the personal information we hold about you
Correction — request correction of inaccurate data
Deletion — request deletion of your data (subject to legal retention)
Objection — object to processing of your data for direct marketing
Data Portability — request transfer of your data to another provider
Complaint — lodge a complaint with the Information Regulator (South Africa)
9. Cookies
We use minimal cookies essential for platform operation (session management, security). We do not use tracking cookies or third-party advertising cookies. You can control cookie settings through your browser.
10. Third-Party Links
Our platform may contain links to third-party websites (credit bureaus, payment processors). We are not responsible for their privacy practices. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are intended for registered debt counsellors and legal professionals. We do not knowingly collect data from children under 18.
12. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We will notify significant changes via email.
13. Contact & Complaints
For privacy-related enquiries or to exercise your POPIA rights: